FAQ
FREQUENTLY ASKED QUESTIONS
Making a purchase is simple, secure, and easy. Shop in our store, place items into your online shopping cart. When you are ready to checkout, simply checkout and place your order. We accept all major credit cards and paypal online.
Purchasing online at our www.alphafurnishings.com is safe and secure. Our site utilizes 128 bit security which will encrypt all of your personal and credit card information.
Secure Ordering - We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than Alpha Furnishings, Inc. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection. If you can't access the secure server for whatever reason, please place your order by phone at (626)888-9308 .
Alpha Furnishings, Inc. has been in business for over 15 years and we have many customers including furniture manufacturers, cabinet industries, interior designers and individuals who return to make repeat purchases. Purchase today and you will know why we are the best.
We accept returns for all online purchases. Our return policy allows that you have 14 days to return items with which you are not satisfied.
Initial shipping fees as well as return shipping costs are not refundable. There is a 15% restocking fee for all returned orders, restocking fee is waived for exchange orders. In order to receive credit for your return, all returned products must be in same condition as they were received. Please repack your order to protect from damage. No refunds for items returned in damaged condition.
Requests for return authorizations after 14 days from day of receipt will be refused.
If the terms above have been met, all you have to do is e-mail us at info@alphafurnishings.com with your name, original order number, and the reason for return. We will send you a Return Authorization via email to be printed and included with the returned product. This is to guarantee that your account is credited properly. It is recommended that you insure your return parcel in case of loss or damage. If you have any questions regarding our return policy, please email us at info@alphafurnishings.com.
All returns should be shipped to : Alpha Furnishings Inc, 1502 Foothill Blvd, Ste 128, La Verne, CA 91750
1. Exclusive Terms.
All orders, whether through the catalog or otherwise, shall be governed by the following terms and conditions. These terms and conditions shall constitute the complete Agreement between the purchaser of the goods (herein called 'Buyer') and Alpha Furnishings, Inc. (herein called 'Seller') and shall supersede all prior and contemporaneous oral and written statements of any kind whatsoever made by the parties and their representatives.
2. Acceptance.
Buyers orders shall not constitute contracts of sale unless accepted in writing by an authorized agent of Seller at its home office in Encino, California . Seller's acceptance of any order is expressly conditioned upon Buyer's assent to the terms and conditions contained in this Agreement. Any added, varied, or conflicting terms in Buyer's Purchase Order or elsewhere are hereby objected to and shall not bind Seller, unless expressly agreed to in a writing signed at Seller's home office in Encino, California, by a duly authorized officer of Seller in a document making specific reference to this Agreement and specifically stating that it 'amends' this Agreement. Buyer shall notify Seller in writing, as soon as practicable after receipt of Sellers acceptance of Buyer's order, of any objection to the terms of this Agreement.
Buyer's failure to notify Seller of any objection shall conclusively indicate Buyer's assent to and acceptance of all terms and conditions herein. Buyer expressly accepts the terms and conditions herein at the exact moment Seller commences performance on any purchase order requiring or providing for Seller to commence performance prior to Buyer's receipt of Seller's written acknowledgment.
3. Prices.
Seller has the right to change, without notice, any prices and/or specifications contained in its catalog or any other writing that does not expressly prohibit such change. Buyer agrees to pay for all samples priced in excess of $10 on the date of shipment.
4. Taxes.
Any applicable federal, state, local or other government tax or charge on the sale or shipment of the goods covered by this Agreement shall be added to the price and paid by Buyer. Buyer agrees to hold harmless Seller from all such taxes, including interest and penalties thereon, and any costs and expenses in connection therewith.
5. Shipment, Freight and Delivery.
Except as otherwise provided, all prices are F.O.B. Seller's warehouses, San Dimas, California , depending on the location from which the goods are shipped. The decision as to place of shipment shall be solely that of Seller.
6. Terms.
Except as otherwise provided, payment terms are net thirty (30) days from date of Seller's invoice. Statements are issued monthly and a late payment charge of one and one half percent (1.5%) per month (but not in excess of the legal maximum) will be added to all past due balances. Buyer shall have no right of set-off. Buyer's cancellation of orders for any items referred to in the catalog is subject to a service charge to cover the costs of initial processing and/or production of the order. Orders for items which are not referred to in the Seller's catalog are not subject to cancellation by Buyer.
Orders for an amount of less than $100 are subject to a service charge up to $10.
7. Financial Responsibility
Shipments and deliveries of all items shall at all times be subject to approval of Seller's Credit Department. Seller at any time may require payment in advance or satisfactory security or guarantee that invoices will be promptly paid when due. Prior to credit approval orders will only be shipped on the basis of payment in advance. Buyer should submit a completed credit application with its initial order to expedite credit approval. In addition to and without limiting Seller's existing rights and remedies, Seller reserves the right to withhold further deliveries and/or terminate this or any other contract with Buyer, if Buyer fails to comply with the terms of this or any other Agreement. Upon Seller's termination of this Agreement, all unpaid amounts Buyer owes Seller shall become immediately due and payable.
8. Buyer's Agreement to Defend.
Buyer agrees to defend, protect and save Seller harmless against all suits at law or in equity and from all costs of suit, legal fees and expenses, damages, claims and demands arising out of or awarded in connection with any goods: (a) sold or supplied to Buyer by Seller that are not maintained and operated in accordance with recommended procedures, or (b) sold or supplied to Buyer by Seller to meet Buyer’s specifications, requirements or instructions.
9. Notice of Accident or Malfunction.
Buyer shall notify Seller promptly and in any event within thirty (30) days of any accident or malfunction involving goods manufactured or sold by Seller. Buyer agrees to protect, defend and save Seller harmless (as provided in paragraph 8), in the event that Buyer fails to give such notice to Seller and to so cooperate.
10. Warranty.
Except as otherwise provided, Seller warrants for a period of ninety (90) days from the date of shipment that the goods supplied to Buyer shall be of good materials and workmanship. Seller further warrants for a period of ninety (90) days that the goods supplied by Buyer, when properly installed and used, are fit for the ordinary purpose or purposes indicated in the catalog and will conform to the catalog or to any other specifications supplied by Seller. Seller makes no warranty with respect to the following: (a) materials not manufactured by Seller, the use of which is suggested by Seller’s general recommendations, application or installation procedures, or otherwise; (b) goods sold by Seller to Buyer for other than resale; and (c) all display items sold by Seller to Buyer.
THE FOREGOING WARRANTIES ARE EXCLUSIVE, AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. SELLER DOES NOT ASSUME, NOR AUTHORIZE ANY REPRESENTATIVE OR OTHER PERSON TO ASSUME FOR IT, ANY OBLIGATION OR LIABILITY OTHER THAN AS EXPRESSLY SET FORTH HEREIN.
11. Limitation of Remedies.
Seller's obligations under the above warranties (contained in Section 10) are conditioned upon Seller actually receiving notice from Buyer of the alleged defect within fourteen (14) days from date of shipment and the allegedly defective goods revealing an actual defect upon examination by Seller. Seller shall not be liable for any labor or other expenses incurred by Buyer in the removal, repair or replacement of the goods or any component part claimed to be defective nor shall Seller be liable for any expenses incurred by the Buyer in order to remedy any defect. Seller shall not be liable for any consequential, special or contingent damages or expenses, arising directly or indirectly from any defect in the goods or from Buyer’s use or inability to use such goods. The discharge of Seller's warranty obligation hereunder shall constitute fulfillment of all liabilities of Seller to Buyer, whether based on contract, negligence or otherwise. The remedies set forth herein shall be the exclusive remedies available to the Buyer and in lieu of all other remedies, and the liability of Seller, whether in contract, in tort, warranty or otherwise, shall not exceed the price of the goods sold, supplied or furnished by Seller. Any suit or action arising out of or relating to this Agreement or the breach thereof, must be commenced within one (1) year after the cause of action has accrued. The foregoing shall not limit the time within which any suit or action must be brought to collect an amount agreed to be paid by Buyer or to enforce a judgment or to collect any amount awarded to Seller. The sole purpose of the stipulated exclusive remedy shall be to provide Buyer with a credit or replacement for, or repair of, defective parts in the manner provided herein. This exclusive remedy shall not be deemed to have failed of its essential purpose so long as Seller is willing to credit Buyer’s account or repair or replace the defective part(s) in the manner prescribed herein.
12. Shortages and Returns.
Any claim for shortage must be made by Buyer within ten (10) days from the date of shipment. Any shortage claim not made within said period shall be conclusively deemed waived by Buyer. Goods shall only be returned to Seller if requested by Seller in writing. The return of other than defective goods will subject Buyer to a handling charge of no less than twenty dollars ($20.00) and no more than twenty percent (20%) of the price of the returned goods. Seller shall not be liable for any damage to goods during shipment. The Buyer shall make any claim for damages due to shipment directly to the carrier.
13. Defaults or Delays.
Seller shall not be liable for any default or delay in the production or delivery of all or any goods resulting either directly or indirectly from (a) accidents to, or breakdowns or mechanical failure of Seller's plant, machinery or equipment; strikes or other labor troubles; labor shortages; fire; flood; wars; acts of the public enemy, acts of God; delays of suppliers; delays in transportation or lack of transportation facilities; embargos; shortages of, or reductions in, energy sources; priorities, allocations, limitations, restrictions or other acts required or requested by Federal, state or local governments, or any subdivision, bureau or agency thereof; or (b) any cause beyond the control of Seller. In no event shall Seller be liable for any consequential, special or contingent damages arising out of Seller's default or delay in filling Buyer's order.
14. Governing Law.
All orders are executed by both Buyer and Seller with reference to the laws of the State of California and the rights of all parties and the construction and effort of every provision of this Agreement shall be subject to and construed according to the laws of the State of California .
15. Binding Effect.
The provisions of any order shall bind and inure to the benefits of Seller and Buyer and their respective successors and permitted assigns. However, neither this Agreement, nor any part thereof or right thereunder, may be assigned by Buyer without the prior written consent of Seller.
16. Waiver.
The right of either party to require strict performance by the other party of any or all terms and conditions of this Agreement shall in no way be affected or impaired by prior waiver, forbearance, or course of dealing.
17. Interpretation.
Whenever possible, each provision of this Agreement will be interpreted in such a manner as to be effective and valid under applicable law, but if any provision of the Agreement should be prohibited or invalid under appropriate law, that provision will be deemed deleted and the remaining provisions of the Agreement will remain in full force and effect. The subject headings of the sections of this Agreement are included for the purpose of convenience only and will not affect construction or interpretation of any of its provisions.