FREQUENTLY ASKED QUESTIONS
1) How do I make a purchase?
Making a purchase is simple, secure, and easy. Shop in our store, place items into your online shopping cart. When you are ready to checkout, simply checkout and place your order. We accept all major credit cards and paypal online.
2) Is it secure to purchase online?
Purchasing online at our www.alphafurnishings.com is safe and secure. Our site utilizes 128 bit security which will encrypt all of your personal and credit card information.
Secure Ordering – We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than Alpha Furnishings, Inc. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.”
Some versions of browsers and some firewalls don’t permit communication through secure servers. In that case, you’ll be unable to connect to the server so you won’t have to worry about mistakenly placing an order through an unsecured connection. If you can’t access the secure server for whatever reason, please place your order by phone at (626)888-9308 .
3) How long have you been in business?
Alpha Furnishings, Inc. has been in business for over 15 years and we have many customers including furniture manufacturers, cabinet industries, interior designers and individuals who return to make repeat purchases. Purchase today and you will know why we are the best.
4) How do I return a product?
We accept returns for all online purchases. Our return policy allows that you have 14 days to return items with which you are not satisfied.
Initial shipping fees as well as return shipping costs are not refundable. There is a 15% restocking fee for all returned orders, restocking fee is waived for exchange orders. In order to receive credit for your return, all returned products must be in same condition as they were received. Please repack your order to protect from damage. No refunds for items returned in damaged condition.
Requests for return authorizations after 14 days from day of receipt will be refused.
If the terms above have been met, all you have to do is e-mail us at firstname.lastname@example.org with your name, original order number, and the reason for return. We will send you a Return Authorization via email to be printed and included with the returned product. This is to guarantee that your account is credited properly. It is recommended that you insure your return parcel in case of loss or damage. If you have any questions regarding our return policy, please email us at email@example.com.
All returns should be shipped to : Alpha Furnishings Inc, 1502 Foothill Blvd, Ste 128, La Verne, CA 91750